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Topics tagged with Customer Service'

TitleAuthorPostsLast Post
Does anyone write web copy for businesses? TParker 10 2 yearsBelew (11716): We just launched a duplicate site for a new client. First order of business... web copy. He did a relatively good job on the first site ... but it needs to be tweaked = updated and more focused. The new site needs to be rewritten and focused.
eMail Opens vs Conversions Rev 15 3 yearsBelew (11716): Is there someone here who has a successful case study of an email marketing campaign that worked? Taking into consideration these question abt email effectiveness.
When is Bait & Switch Okay? Belew 2 3 yearsKitK (160): When you promise and don't deliver, it makes people upset. No exemptions. I have never been subjected to that and went away saying "well, I am glad that was bait and switch!".
Jared Fogle still a hero to Subway Story? Belew 5 4 yearslunar_ranger (586): We cannot allow one client or in this case matter how good they are/were to define our business. I wouldn't disown but I would definitely distance myself from them.
Where Not Everybody Knows Your Name.. jycmba 7 4 yearstienny (658): Those whom I feel the connection.
How Much Will You Pay w/o Thinking? Belew 5 4 yearstienny (658): @Newzmonkeys I can understand. It's good to balance both cost and service quality.
10 Best/Worst Performing Words in Email Subj Belew 13 4 yearsBelew (11716): Meaningless....negative...unproductive...serves no purpose
Whatever happened to "Thank you!?" Belew 22 4 yearsInfoTemple (22): Really sad it hurt so much when you loss someone close to you. You learn to live without them but never forget them.
How to decide when a talk is going nowhere? Belew 4 4 yearsDavia (37): @belew it makes total sense, but there is a huge sense of relief when you do let go, Its a huge weight you have been carrying around and didnt know it. At least thats the way it is for me or has been
How do you prevent stress? or do you? Belew 15 4 yearstienny (658): I'm learning to manage my stress. I've been forgetful.
3 Mental Triggers Marketers Use Belew 5 4 yearstienny (658): hmm
How's things? - reaching out to clients and Steve 17 4 yearsmorrnel (697): Dale Carnegie. How to Win Friends & Influence People. It is also available in audio.
Using Meetups for networking and marketing Steve 14 4 yearsBelew (11716): Update ... in the last week, the membership has grown by 130. I have a lunch and learn Meetup for next Wednesday... 44 people are signed up to attend! I already learned something... not to invite too many people for lunch!
How can you give excellent online service? 9millionairess 2 4 yearstienny (658): Unless you are always online. Always online can be tiring. This is my mistakes. It will be good to set a certain time or delegate the tasks.
How to Provide Excellent Customer Service 9millionairess 4 4 yearsrcayeras (439): Online customer service - basic ideas: 1) acknowledge the request was received, and provide an estimate of when the question will really be addressed. 2) Address that question as soon as possible 3) Read and understand the question, and respond accordingly. The scripts given to tier-1 don't always answer the question - some of those scripts (such as "generic" answers about a product) are nowhere near the question. And someone needs...